Like organizations around the world, Energy Trust has made changes in recent months to respond to the coronavirus pandemic. Our call centers remain open, we continue to serve customers and we’ve launched new offers to help those hardest hit:
- For residential customers, we’ve expanded eligibility requirements for free Energy Saver Kits available by mail and increased incentives for smart thermostats purchased online.
- We’re offering bonus for commercial customers to make improvements to existing building and multifamily housing properties, including for lighting, heating and cooling, and insulation.
- We’re also offering bonuses for customers enrolled in our Strategic Energy Management.
- Trainings, site walkthroughs and inspections are continuing via video conference or other technology.
- Public meetings of our board of directors and advisory councils are being held online and are accessible to the public.
Resources for utility customers
Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas and Avista have suspended service disconnections and are waving late fees for customer. For more information about how utilities are responding to the coronavirus:
- Visit the Portland General Electric website or call its customer service line at 1.800.542.8818
- Visit the Pacific Power website or call its customer service line at 1.888.221.7070
- Visit the NW Natural website or call its customer service line at 1.800.442.4012
- Visit the Cascade Natural Gas website or call its customer service line at 1.888.522.1130
- Visit the Avista website or call its customer service line at 1.800.227.9187
The Oregon Public Utility Commission encourages customers to contact their utility providers with any questions. OPUC customer service can also be reached at firstname.lastname@example.org or by phone at 503.378.6600 or 1.800.522.2404.
Resources for low-income customers
- The Low Income Home Energy Assistance Program (LIHEAP) is a federally-funded assistance program to help low-income households with home heating cost. For more information and to see if you qualify, go to Oregon Housing and Community Services’ website.
- Oregon Energy Fund distributes energy assistance funds through partner agencies and nonprofits in Oregon.
- For a list of all community action agencies offering energy bill pay assistance and other services during COVID-19, click here.