Like organizations around the world, Energy Trust is taking steps to respond to the coronavirus outbreak and minimize disruptions to our operations and services.
- Our call centers are taking calls and operating remotely.
- We are still processing incentives and expect minimal impacts for customers.
- We’ve adapted programs typically delivered in person to be delivered remotely in compliance with Oregon’s stay-at-home order.
- Programs, trainings, site walkthroughs, verifications and inspections are continuing via video conference or other technology.
- For our residential customers, we have expanded eligibility requirements for free Energy Saver Kits available by mail and increased incentives for smart thermostats purchased online.
- Public meetings of our board of directors and advisory councils are being held as video conferences that are accessible to the public.
We are closely monitoring the situation and will provide updates as information becomes available. If you have questions, please contact us at 1.866.368.7878 or email@example.com.
Resources for utility customers
Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas and Avista are suspending service disconnections and waving late fees for customer.
For more information about how utilities are responding to the coronavirus:
- Visit Portland General Electric’s website or call its customer service line at 800.542.8818
- Visit Pacific Power’s website or call its customer service line at 1.888.221.7070
- Visit NW Natural’s website or call its customer service line at 1.800.442.4012
- Visit the Cascade Natural Gas website or call its customer service line at 1.888.522.1130
- Visit Avista’s website or call its customer service line at 1.800.227.9187
The Oregon Public Utility Commission encourages customers to contact their utility providers with any questions. OPUC customer service can also be reached at firstname.lastname@example.org or by phone at 503.378.6600 or 800.522.2404.
Resources for low-income customers
- The Low Income Home Energy Assistance Program (LIHEAP) is a federally-funded assistance program to help low-income households with home heating cost. For more information and to see if you qualify, go to Oregon Housing and Community Services’ website.
- Oregon Energy Fund distributes energy assistance funds through partner agencies and nonprofits in Oregon.
- For a list of all community action agencies offering energy bill pay assistance and other services during COVID-19, click here.
Resources for trade allies
- SCORE, a nonprofit network of volunteer business mentors, has information and trainings on how to keep working through the pandemic and financial support programs for small businesses.
- The U.S. Small Business Administration has information on new loan programs for small businesses including the Paycheck Protection Program.