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Oregon On-Bill Repayment

Get affordable financing for energy-saving upgrades through your Portland General Electric, Pacific Power or NW Natural bill

Making the switch to a high-efficiency heat pump or adding a central air conditioner just got easier. Now when you upgrade to a qualified heating or cooling system, you can apply for On-Bill Repayment and receive an affordable loan. Energy Trust is working with Portland General Electric, Pacific Power, NW Natural and regional nonprofit lender Craft3 for this special offer.

Payback is simple, with payments made right on your energy bill. Plus, you’ll receive cash incentives from Energy Trust to help cover your costs. You can also add the cost of insulation improvements to your loan if you bundle it with your heat pump or air conditioner. Heating and cooling systems and insulation upgrades are a great way to increase comfort, and save energy and money.

  1. Establish your eligibility.

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    You must live in Oregon, reside in a single-family home, condo or townhome, and heat your home with electricity or gas provided by Portland General Electric, Pacific Power or NW Natural. Additional requirements apply; check the Details tab for more information.

  2. Contact an approved Energy Trust trade ally trained to provide On-Bill Repayment services.

    Your contractor will provide a bid for eligible upgrades.

  3. Fill out and sign the Energy Trust On-Bill Repayment incentive application provided by your contractor.

    Your contractor will submit this form to Energy Trust.

  4. Apply for the Craft3 loan.

  5. Sign your loan documents and begin your project

    Upon incentive approval by Energy Trust and loan approval by Craft3, Craft3 will generate your loan documents, which can be signed electronically. Once your loan documents are signed and returned to Craft3, notify your contractor to begin work. You will receive communication from your utility when your loan repayment is active and you will begin seeing it on your energy bill.

In addition to the eligibility requirements listed in the Steps tab, you must reside in and own the single-family home, condo or townhome receiving the upgrades. The loan may only be used to cover the cost of materials and installation for the following projects that qualify for Energy Trust incentives:

*Ducted heat pumps and heat pump controls upgrades are eligible for On-Bill Repayment when installed in a single-family home, condo or townhome that is part of a duplex, triplex or fourplex property.

**Central air conditioners may be financed for customers of Pacific Power and/or NW Natural only through the Oregon On-Bill Repayment offering.

***Insulation projects are eligible for On-Bill Repayment in single-family homes when installation is combined with a qualifying heat pump upgrade. Insulation projects are not eligible for On-Bill Repayment when installed in condos and townhomes.

Craft3 offers the following home energy-efficiency loan terms to qualifying customers.

Loan Amount $2,500-$10,000
Rate & APR6.49% (7.15% APR)
TermUp to 10 years
Loan Fee $195
Repayment MethodHome heating bill
Recording Fee$100
Example Payment Amount$10,000 loan at 7.15% APR
120 payments of $113.81/month

Project eligibility is determined by Energy Trust. Loan terms are available for qualifying projects installed in owner-occupied single-family homes, condominiums or townhomes; owner-occupied manufactured homes with land ownership are also eligible. Loan availability, terms and conditions are current as of 1/1/21 and are subject to change without notice. Not all applicants will qualify. Craft3 is an equal opportunity lender, NMLS ID#390159.

Contact one of our trained trade ally contractors or call Energy Trust at 1.866.368.7878 to take advantage of this financing option.

To learn more about the loan, visit Craft3’s webpage or call 1.888.231.2170.

Why choose On-Bill Repayment?

  • Inclusive loan approval criteria. You may be eligible for a loan even with a less-than-perfect credit score.
  • Big savings, small bill. The energy savings from your upgrades may offset much of the loan cost, so you could see little to no increase in your energy bill.

What if the project costs change once work begins?

If the cost of the project increases after work has started, you will need to sign updated loan documents with Craft3 and your contractor will need to resubmit the incentive form to Energy Trust once you have signed it. If the final project costs are less than the loan amount, Craft3 will lower your loan amount and adjust the payments.

Whom should I contact with questions about On-Bill Repayment?

For more information about qualifying projects, call us at 1.866.368.7878 for single-family home projects or 1.877.510.2130 for multifamily projects, or email us at

For more information about the loan, visit Craft3’s webpage or call 1.888.231.2170 ext. 225.

How long will it take for me to start making loan payments through my utility bill?

You can expect to begin loan payments one to two bill cycles after funds are disbursed to your trade ally contractor.

What happens if I sell my property?

You have the option of either paying the remaining balance of the loan or transferring the loan as a term of sale to the next homeowner. Loan transfers will require approval by Craft3 and fees may apply.

Why don’t renters qualify for this loan?

This offer is only available for owners who live in their single-family home or multifamily residence because the property owner must approve all upgrades or changes to the residence in order to receive incentives and meet the required terms of the loan.

Why is there only one lender for On-Bill Repayment?

We chose to work with Craft3 as the lender for this offer because Craft3 is a regional nonprofit lender dedicated to helping Pacific Northwest families save energy and protect the environment.

What aspects of my project costs are eligible to be part of the loan provided by Craft3?

All costs associated with the qualified energy upgrade are eligible to be included in the loan, up your loan maximum.

What other financing options are available to me if I don’t qualify for On-Bill Repayment?

Visit our financing webpage to find additional financing options. You can also talk with your bank or credit union to see if they offer loans for energy improvement projects.

I received a loan from Craft3 and completed a project using On-Bill Repayment. Whom should I contact if I have questions?

For questions regarding your on-bill loan you should contact Craft3 by phone at 1.888.231.2170 ext. 115 or by email at

What is the NMLS ID number?

NMLS stands for Nationwide Multistate Licensing System & Registry. It is a system used by most states to aggregate licensure information for financial services such as mortgage lending. For more information, visit the NMLS webpage.


Give us a call at 1.866.368.7878 or email us at