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Savings Within Reach On-Bill Repayment

Make energy-efficient upgrades with easy, affordable financing repaid through your energy bill

No matter your budget, it’s possible to make changes that lower utility bills and improve comfort and energy performance. To help make upgrades more affordable, we offer increased incentives and on-bill financing for income-qualified homeowners who are eligible for Savings Within Reach.

Energy Trust of Oregon is working with Portland General Electric, Pacific Power, NW Natural and regional nonprofit lender Craft3 to provide this special financing so you can save on your projects and pay back an affordable loan right on your energy bill. Qualifying projects like insulation are a great way to increase comfort while saving energy and money.

To make sure your projects qualify, get started by contacting an Energy Trust trade ally contractor trained to offer On-Bill Repayment.

  1. Establish your eligibility.

    Read More >

    You must live in Oregon and heat your home with electricity or natural gas provided by Portland General Electric, Pacific Power or NW Natural. Additional requirements apply; check the Details tab for more information.

  2. Contact an approved Energy Trust trade ally contractor trained to provide Savings Within Reach On-Bill Repayment services.

    Your contractor will provide a bid for eligible upgrades.

  3. Fill out and sign the Energy Trust On-Bill Repayment incentive application provided by your trade ally contractor.

    Your contractor will submit this form to Energy Trust.

  4. Apply for the Craft3 loan.

  5. Sign your loan documents and begin your project.

    Upon incentive approval by Energy Trust and loan approval by Craft3, Craft3 will generate your loan documents, which can be signed electronically. Once your loan documents are signed and returned to Craft3, notify your contractor to begin work. You will receive communication from your utility when your loan repayment is active and you will begin seeing it on your energy bill.

In addition to the eligibility requirements listed in the Steps tab, to participate you must reside in and own the home receiving the upgrades. If you live in a single-family or multifamily residence that is an attached side-by-side unit like a rowhome, or a duplex, triplex or fourplex, you are eligible for all available incentives. Stacked structures with five or more units are only eligible for the ductless heat pump and heat pump water heater incentives. Affordable housing properties and owner-occupied manufactured homes with land ownership are also eligible. You must also meet Energy Trust’s income qualifications. The loan may only be used to cover the cost of materials and installation for the following projects that qualify for Energy Trust incentives:

Please review the following table to determine maximum allowable loan amounts:

Up to $6,500Up to $10,000
Ductless heat pump*Any combination of eligible measures listed in the first column.

Ducted heat pump, extended capacity heat pump or heat pump advanced controls.

Gas furnace with central air conditioner, eligible for customers of NW Natural.

Heat pump water heater*
Gas furnace
Central air conditioner**
Attic, wall or floor insulation

*Please note: Stacked structures with five or more units are eligible for the ductless heat pump and heat pump water heater incentives only. Craft3 offers the following home energy-efficiency loan terms to homeowners who qualify for Savings Within Reach.

**Central air conditioner incentives are available for customers with Portland General Electric or Pacific Power. Central air conditioner financing is available for Oregon customers of:

  • Pacific Power
  • NW Natural and Pacific Power
  • NW Natural and Portland General Electric
Loan amount Up to $10,000
Rate and APR6.49%
TermUp to 10 years
Loan and recording feesCovered by Energy Trust
Repayment method
Home heating bill
Example payment amount$5,000 loan at 6.49% APR

120 payments of $56.75/month

$1,500 loan at 6.49% APR 60 payments of $29.31 per month

*Project eligibility is determined by Energy Trust. Loan terms are available for qualifying projects installed in owner-occupied single-family homes, multifamily residences or manufactured homes with land ownership. Loan availability, terms and conditions are current as of 1/1/21 and are subject to change without notice. Not all applicants will qualify. Craft3 is an equal opportunity lender, NMLS ID#390159.

Contact one of our trade ally contractors or call Energy Trust at 1.866.368.7878 for single-family home projects and 1.877.510.2130 for multifamily projects to take advantage of this financing option.

To learn more about the loan and to apply for financing, visit Craft3’s webpage or call 1.888.231.2170, ext. 225.

Why choose On-Bill Repayment?

  • Inclusive loan approval criteria. You may be eligible for a loan even with a less-than-perfect credit score.
  • Big savings, small bill. The energy savings from your upgrades may offset much of the loan cost, so you could see little to no increase in your energy bill.

Are multifamily properties eligible for Savings Within Reach On-Bill Repayment incentives?

Yes. Eligible multifamily property types are attached side-by-side units or a duplex, triplex or fourplex. Stacked structures with five or more units are eligible for the ductless heat pump and heat pump water heater incentives only. Affordable housing properties are also eligible.

Do I need multiple bids from a contractor for my energy improvement projects?

Energy Trust recommends getting at least three bids from contractors, but it is not a requirement to participate. To participate in Savings Within Reach, your contractor must be a trained Energy Trust trade ally contractor approved to offer Savings Within Reach. Approved contractors can be found using our Find a Contractor tool on our website. Energy Trust is also happy to send you three approved contractors if you would like.

Why isn’t there a participating trade ally contractor in my area?

On-Bill Repayment is only currently available through select trade ally contractors who have been trained to offer this option. On-Bill Repayment is only available to customers of Portland General Electric, Pacific Power and NW Natural in Oregon.

What if the project costs change once work begins?

If the cost of the project increases after work has started, you will need to sign updated loan documents with Craft3 and your contractor will need to resubmit the incentive form to Energy Trust once you have signed it. If the final project costs are less than the loan amount, Craft3 will lower your loan amount and adjust the payments.

What aspects of my project costs are eligible to be part of the loan provided by Craft3?

All costs associated with the qualified energy upgrade are eligible to be included in the loan, up your loan maximum.

Why is there only one lender for On-Bill Repayment?

We chose to work with Craft3 as the lender for this offer because Craft3 is a regional nonprofit lender dedicated to helping Pacific Northwest families save energy and protect the environment.

Whom should I contact with questions about On-Bill Repayment?

For more information about qualifying projects, call us at 1.866.368.7878 for single-family home projects or 1.877.510.2130 for multifamily projects, or email us at

For more information about the loan, visit Craft3’s webpage or call 1.888.231.2170 ext. 225.

How long will it take for me to start making loan payments through my utility bill?

You can expect to begin loan payments one to two bill cycles after funds are disbursed to your trade ally contractor.

Why don’t renters qualify for this loan?

This offer is only available for owners who live in their single-family home or multifamily residence because the property owner must approve all upgrades or changes to the residence in order to receive incentives and meet the required terms of the loan.

What happens if I sell my property?

You have the option of either paying the remaining balance of the loan or transferring the loan as a term of sale to the next homeowner. Loan transfers will require approval by Craft3 and fees may apply.

What types of income are included in my total household income?

Income includes all gross wages, tips, rental income, public assistance, Social Security or pensions, income from self-employment, alimony, interest or any other sources of income as defined on the IRS income tax return for all members of the household.

What other financing options are available to me if I don’t qualify for On-Bill Repayment?

Visit our financing webpage to find additional financing options. You can also talk with your bank or credit union to see if they offer loans for energy improvement projects.

I’m a contractor and I want to offer this financing option to my customers. What should I do?

Contact to learn more and find out more about our plans to make On-Bill Repayment more broadly available in the future.

I primarily heat my home with natural gas provided by Cascade Natural Gas or Avista. Why can’t I participate in On-Bill Repayment?

At this time, Cascade Natural Gas and Avista are not offering On-Bill Repayment. Visit our financing webpage to find additional financing options. You can also talk with your bank or credit union to see if they offer loans for energy improvement projects.

What is the NMLS ID number?

NMLS stands for Nationwide Multistate Licensing System & Registry. It is a system used by most states to aggregate licensure information for financial services such as mortgage lending. For more information, visit the NMLS webpage.

I received a loan from Craft3 and completed a project using On-Bill Repayment. Whom should I contact if I have questions?

For questions regarding your on-bill loan you should contact Craft3 by phone at 1.888.231.2170 ext. 115 or by email at


Give us a call at 1.866.368.7878 for single-family home projects or 1.877.510.2130 for multifamily projects or email us at